Answers to common questions about sourcing, quotes, and working with verified suppliers.
Getting Started
How does this platform work?Browse verified suppliers and products by category, or post a sourcing request and let matched suppliers send you quotes.
Do I need an account to browse?No. You can browse categories, companies and products freely. An account is only needed to post requests and manage inquiries.
Is the platform free for buyers?Yes. Submitting requirements and receiving quotes from suppliers is free for buyers.
Requesting Quotes
How do I get quotes?Click Post Request, describe what you need (specs, quantity, target price), and submit. Relevant suppliers will respond.
How fast will suppliers reply?Most verified suppliers respond within 24 hours. We follow up automatically on pending inquiries.
Can I contact a supplier directly?Yes. Each company page has a contact form so you can reach the supplier about specific products.
Suppliers & Trust
How are suppliers verified?Every supplier passes business license authentication, entity cross-check and contact validation. See Trust & Safety for details.
What do the badges mean?Verified means the business license and legal entity are confirmed; Premium adds on-site inspection and trade history.
What if there's a dispute?Our team mediates transaction disputes and investigates complaints within 48 hours based on documented evidence.
Account & Data
How do I sign in?Use the Sign In link at the top of any page. New here? You can register from the same screen.
Is my information safe?Inquiry details are shared only with matched suppliers, transmitted over HTTPS, and never sold to third parties. See our Privacy Policy.
How do I update or delete my data?Contact us and we'll help you access, update or remove your personal data in line with GDPR practices.
Still need help?
Can't find your answer? Reach out and our team will get back to you.
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